COVID-19 UPDATE

COVID-19 UPDATE


DUE TO THE ONGOING COVID-19 SITUATION, WE ARE EXPERIENCING DELAYS WITHIN OUR SUPPLY CHAIN.  OUR SUPPLIERS AND OUR COURIERS ARE DOING THE BEST THEY CAN, BUT UNAVOIDABLY THERE WILL BE DELAYS WHICH WILL HAVE A KNOCK ON EFFECT WITH OUR DELIVERY TIMES (CURRENTLY ESTIMATED BETWEEN 10-12 DAYS FROM THE DAY YOU PLACE YOUR ORDER).

ALL THE WORK DONE HERE AT GRUNGE & GRACE, FROM CREATING DESIGNS, MAKING THE ITEMS WE SELL, AND PACKAGING FOR SHIPMENT IS DONE IN HOUSE AT OUR FAMILY HOME.  WE DO NOT EMPLOY ANYONE TO HELP US OR USE EXTERNAL COMPANIES; THEREFORE WE ARE LIMITING THE SOCIAL AND WORK RELATED INTERACTION THAT PUTS PEOPLE AT RISK OF BEING INFECTED BY COVID-19.

ALL OUR PACKAGING IS MADE FROM PAPER OR CARDBOARD, WHICH IS NOT JUST GOOD FOR THE ENVIRONMENT; IT'S ALSO PROVEN THAT COVID-19 DOES NOT LAST LONG ON THESE MATERIALS.

WE USE HERMES FOR OUR UK COURIER SERVICE.  PLEASE SEE A STATEMENT FROM THEM BELOW.  CLICK ON THIS LINK- https://new.myhermes.co.uk/coronavirus-response.html TO READ MORE ABOUT HOW HERMES ARE RESPONDING TO COVID-19.

"Following the recent outbreak of Covid-19 in the UK we’ve put in place a number of measures to protect our customers as well as our parcel people, so we can make sure that our business is as prepared as possible.

We would like to reassure you that we’re actively following all government guidelines as health and safety remains the top priority across our business to protect our customers and our people. Public Health England has advised that people receiving parcels are not at increased risk of contracting the virus as it doesn’t survive long on non-metallic surfaces."

OUR INTERNATIONAL CUSTOMERS WILL RECEIVE THEIR ORDERS THROUGH OUR ROYAL MAIL SERVICE. SEE BELOW SOME INFORMATION FROM THEM REGARDS THEIR INTERNATIONAL SERVICE.

"We are working with our airline and postal/courier partners across the globe to maintain services. The number of countries that we can access is changing daily.

Most major export routes remain open and we continue to accept and process mail. Specifically, Royal Mail’s international services to the USA remain operational. 

There are significant delays to a number of countries right now due to a lack of available transport links and suspension of certain country’s postal operations. We strongly advise not to send items to destinations listed as ‘On suspension’. For country by country updates in our International Incidents Bulletin- https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin."

FOR MORE INFORMATION FROM ROYAL MAIL, PLEASE VISIT THE FOLLOWING LINK- https://www.royalmail.com/coronavirus.

THIS IS AN EVER CHANGING SITUATION WE ARE ALL IN, AND WE WILL KEEP UPDATING YOU ON ANY CHANGES TO OUR SERVICE.  PLEASE BEAR WITH US AT THIS TIME.  STAY SAFE. THANK YOU.